faqs

Understanding your natural gas service is an important part of staying safe. This FAQ page offers answers to common questions about service, billing, and safety practices. If you ever smell gas or have an emergency, please contact emergency services and CMC Gas immediately.

Natural gas fireplace with realistic logs and flames

  • Monday – Thursday, 7:00 a.m. - 5:30 p.m.

    Our offices will be closed for the Holidays on:

    • Thursday, Jan 1, 2026

    • Monday, Jan 19, 2026

    • Monday, May 25, 2026

    • Monday, Sept 7, 2026

    • Wed, Nov 11, 2026

    • Thurs, Nov 26, 2026

    • Thurs, Dec 24, 2026

    1. Online

    2. Mail to:

      CMC Gas
      P.O. Box 608
      Jackson, AL 36545

    3. Any CMC Gas Office Location

  • CMC Gas understands that customers occasionally fall on hard times and will make every effort to work with customers.

    • If you are unable to pay your balance by your due date, call your local CMC Gas Office and speak with a customer service representative about our payment arrangement policy to avoid interruption of your service.

    • Reach out to local non-profit agencies for assistance. There are several non-profit agencies who offer assistance when customers fall non hard times and are unable to pay their utility bills.
      Examples: Community Action Agency, Salvation Army, Red Cross, Etc.

      • If assistance is going to be provided, the customer is responsible for providing CMC Gas with documentation from the agency stating the intent to pay on the account in order to avoid interruption of the gas service. Late fees will still be incurred on the account.

  • Create an account with CMC Gas over the phone, in person, or online.

    If you have questions or would like to speak with someone before applying:

    If you are ready to submit an Application for New Service:

    • Download and complete our Gas Application.

    • The following documentation must be included:

      • Applicant Signature

      • Must be notarized

      • Proof of ownership or a signed lease agreement

      • A copy of the applicant’s driver’s license

    • Mail or Email your Application to:

  • We have personnel available 24/7. To report a gas leak or broken line please call 800.449.3338 or 251.246.2428.

    After hours you will receive an automated message; (option?, will call and verify) will direct you to our after hours call center.