Natural gas emergency warning icon
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Blue flame representing natural gas
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What’s that Smell?

An unusual smell, petroleum odor, or gaseous odor will sometimes accompany pipeline leaks. Natural Gas is colorless, tasteless and odorless unless commercial odorants are added. Sometime described as a "ROTTEN EGG" smell.

if a leak occurs:

  • DO leave the home, building, or area of the suspected leak, and get to a safe area.

  • DO warn others to stay out of the area.

  • DO call 911 to notify police and fire officials, from a safe location.

  • DO wait for emergency personnel to notify you when it is safe to return.

Woman on a phone holding a baby in a kitchen with a laptop, mug, and bowl of cookies on the table.

What should I NOT do if a leak occurs?

  • DO NOT touch, breathe or make contact with the leak.

  • DO NOT light a match, turn light switches on or off, use a cell or home phone, or do anything else to create a spark

  • DO NOT attempt to extinguish any fire.

  • DO NOT attempt to operate any valves.

  • DO NOT return to area until emergency personnel notifies you that it is safe to return.

WhO DO I CALL?

CALL 1.800.449.3338 or 1.251.246.2428 or 911 from a safe location.