customer service

Have a question or need assistance? CMC Gas Customer Service is here to help with billing, service requests, and safety information—providing reliable support you can count on.

  • Create an account with CMC Gas over the phone, in person, or online.

    If you have questions or would like to speak with someone before applying:

    If you are ready to submit an Application for New Service:

    • Download and complete our Gas Application.

    • The following documentation must be included:

      • Applicant Signature

      • Must be notarized

      • Proof of ownership or a signed lease agreement

      • A copy of the applicant’s driver’s license

    • Mail or Email your Application to:

  • If you are moving and would like to speak with CMC Gas about transferring your existing gas service to your new location, please submit the Transfer Request Form where you will be prompted to provide us with some information so that our Customer Service Team may contact you - or - call your local CMC Gas office.

    If you are ready to submit an Application for New Service:

    • Download and complete our Gas Application.

    • The following documentation must be included:

      • Applicant Signature

      • Must be notarized

      • Proof of ownership or a signed lease agreement

      • A copy of the applicant’s driver’s license

    • Mail or Email your Application to:

  • Customers may request to cancel services with CMC Gas at any time by clicking the link below or calling your local CMC Gas office. A meter reading is obtained for the final billing for the account, and the customer deposit is applied to the balance due. A final bill or refund from your deposit will be sent to the address provided.

    Request to Terminate ➝

    • CMC Gas offers the ability to transfer utility services between the owner and the tenant without interruption of gas service with our Landlord Program.

    • When a tenant moves out, a meter reading is obtained, and a final billing is sent to the customer.

    • The account will remain active and default back to the landlord who will then be responsible for all charges on the account until a new tenant moves in and establishes services in their name.

  • CMC Gas offers customers the convenience of paying their gas bill by ACH Bank Drafts. It is a quick and easy process, no additional fees and can be discontinued at any time. Once enrolled CMC Gas will draft your bank account for the amount of your monthly utility bill on your bill due date. If the due date falls on a weekend (Fri-Sun), the draft will be posted on the following business day. You will continue to receive a bill each month which indicates “PAID BY BANK DRAFT”

    Steps for enrolling

    1. Print a copy of the Bank Draft Form

    2. Complete, sign and include a voided check

    3. Drop off at your local CMC Gas Office or Mail to:
      CMC Gas
      P.O. Box 608
      Jackson, AL 36545

    Steps for canceling

    1. Print out a copy of the Cancel Bank Draft Form

    2. Complete, sign and include a voided check

    3. Drop off at your local CMC Gas Office or Mail to:

      CMC Gas
      P.O. Box 608
      Jackson, AL 36545

FAQs

Understanding your natural gas service is an important part of staying safe. This FAQ page offers answers to common questions about service, billing, and safety practices. If you ever smell gas or have an emergency, please contact emergency services and CMC Gas immediately.

  • Monday – Thursday, 7:00 a.m. - 5:30 p.m.

    See Holiday Closures →

    1. Online

    2. Mail to:

      CMC Gas
      P.O. Box 608
      Jackson, AL 36545

    3. Any CMC Gas Office Location

  • CMC Gas understands that customers occasionally fall on hard times and will make every effort to work with customers.

    • If you are unable to pay your balance by your due date, call your local CMC Gas Office and speak with a customer service representative about our payment arrangement policy to avoid interruption of your service.

    • Reach out to local non-profit agencies for assistance. There are several non-profit agencies who offer assistance when customers fall non hard times and are unable to pay their utility bills.
      Examples: Community Action Agency, Salvation Army, Red Cross, Etc.

      • If assistance is going to be provided, the customer is responsible for providing CMC Gas with documentation from the agency stating the intent to pay on the account in order to avoid interruption of the gas service. Late fees will still be incurred on the account.

  • Create an account with CMC Gas over the phone, in person, or online.

    If you have questions or would like to speak with someone before applying:

    If you are ready to submit an Application for New Service:

    • Download and complete our Gas Application.

    • The following documentation must be included:

      • Applicant Signature

      • Must be notarized

      • Proof of ownership or a signed lease agreement

      • A copy of the applicant’s driver’s license

    • Mail or Email your Application to:

  • We have personnel available 24/7. To report a gas leak or broken line please call 800.449.3338 or 251.246.2428.

    After hours you will receive an automated message; select option 1 to be directed to our after hours call center.